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Jivespace: Jive Talks: Break the Silence: Listen AND Engage

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I feel the most damning evidence that the thinking has not progressed far enough here is that the Forrester Wave™: Brand Monitoring, Q3 2006 looks remarkably similar to the Listening Platform Wave of 2009—as represented, this is at best ...
Jive Talks - http://www.jivesoftware.com/jivespace/community/jivetalks/blog

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