Free Technology Reports

Magic Quadrant for Corporate Performance Management Suites
Published April 30, 2009

This Magic Quadrant is updated to reflect Microsoft’s recent announcements regarding PerformancePoint Server. Users should evaluate vendors carefully according to business needs and broader business intelligence and performance management strategies.

Predicts 2009: Business Intelligence and Performance Management Will Deliver Greater Business Value
Published December 18, 2008
This year’s business intelligence and performance management predictions describe how this space will evolve beyond a focus on technology to delivering greater business value from both existing capabilities and innovations coming into the market.

Magic Quadrant for Business Intelligence Platforms
Published January 16, 2009
Includes: IBM (Cognos), Microsoft, Oracle, SAS, SAP (Business Objects), Informatino Builders, MicroStrategy, QlikTech, Actuate, Tibco Spotfire, Panorama Software, arcplan and Board International.

Magic Quadrant for Business Process Management Suites
Published February 18, 2009
Gartner has revised its BPMS Magic Quadrant to focus the analysis on product support for the use cases, rather than product features and functions. This change has altered their assessment of the relative strengths of the vendors since the 2007 Magic Quadrant.

MarketScope for Sales Incentive Compensation Management Software
Published July 30, 2008
The sales ICM market grew 20% in 2007 and remains diverse, with software as a service and hosted offerings gaining attention. Companies with large, complex initiatives focus on Callidus Software, Synygy, Oracle and, recently, Varicent Software. Use this research to evaluate prospective vendors.

Magic Quadrant for Marketing Resource Management
Published February 9, 2009
Aprimo and Unica remain leaders in marketing resource management. Assetlink has emerged as a new leader. SAP and Oracle-Siebel remain challengers. BrandWizard, Elateral, Orbis and SAS remain visionaries. BrandMaker, Saepio Technologies and VYRE make their debut on the Magic Quadrant.

Magic Quadrant for Enterprise Marketing Management
Published July 1, 2008
No leaders or challengers have emerged in the enterprise marketing management market, which remains in infancy. Aprimo, Oracle (Siebel), SAP, SAS and Unica are visionaries; the other vendors are niche players. Carefully assess your marketing requirements against vendor capabilities and EMM vision.

Published April 24, 2009
Gartner Magic Quadrant for CRM Multichannel Campaign Management
Unica, SAS, Teradata and Oracle are leaders in the multichannel campaign management market. Infor CRM Epiphany moves into a niche position, refocusing on CRM in its installed base. Marketo enters the market in the fast-growing SaaS multichannel campaign management area, focusing on lead management.

The Magic Quadrant for CRM Customer Service Contact Centers looks at contact center desktop software for customer service and support that is best-suited for different economic situations. Leading vendors are showing how their solutions can lower costs while driving customer loyalty.
Published April 3, 2009