Free Technology Reports

The Forrester Wave™: Community Platforms, Q1 2009
Published January 2009
Forrester conducted lab-based evaluations in November 2008 and interviewed nine vendors and user companies: Awareness, Jive Software, KickApps, Leverage Software, Lithium Technologies, LiveWorld, Mzinga, Pluck, and Telligent Systems.

The Forrester Wave™: Enterprise CRM Suites, Q3 2008
Published August 2008
In Q2 2008, Forrester evaluated 35 CRM solutions. In the CRM enterprise suites category, Forrester surveyed 10 CRM vendors, comprising 14 products: Amdocs, Chordiant Software, ciboodle, Consona, Infor, Microsoft, Oracle (E-Business Suite CRM, PeopleSoft CRM, Siebel CRM, and Oracle CRM On Demand products), Pegasystems, RightNow Technologies, salesforce.com, and SAP.

The Forrester Wave™: Enterprise Data Warehousing Platforms, Q1 2009
Published February 2009
Forrester conducted product evaluations in Q3 2008 and interviewed seven vendor companies: IBM, Microsoft, Netezza, Oracle, SAP, Sybase, and Teradata.

The Forrester Wave™: Listening Platforms, Q1 2009
Published January 2009
In response to marketers’ changing needs, brand monitoring vendors are evolving to offer a more strategic and comprehensive platform. Forrester refers to this category of vendors as listening platforms. Listening platforms differ from brand monitoring vendors in one fundamental way: They deliver insights to shape marketing strategy rather than simply tracking metrics.

Magic Quadrant for Contact Center Infrastructure, Worldwide
Published November 2008
The contact center infrastructure market continues to consolidate as users shift from best-of-breed “point products” to broader solutions from “cornerstone” vendors. Prospective customers must evaluate vendors in terms of their technology and capabilities in relevant geographies.

Magic Quadrant for User Provisioning
Published August 2008
User provisioning delivers capabilities to manage users’ identities across systems, applications and resources. Driven by compliance (security effectiveness) and security efficiency, the market is maturing, but identity governance and role-based access concerns raise new issues for customers.

Dataquest Insight: ERP Suite Leaders, Trends and Characteristics in the North American SMB Market, 2008
Published October 28, 2008
In North America, consolidation has increased the hold of the largest ERP vendors on the small and midsize business market, but significant fragmentation and opportunity remain, despite the current economic challenges.

Magic Quadrant for Data Integration Tools
Published September 22, 2008
Organizations increasingly view investments in data integration tools as a strategic basis for enterprise data management. Vendors with capabilities across multiple styles of data delivery, supported by strong metadata management and service enablement, are becoming the focus of market demand.

Magic Quadrant for Data Warehouse Database Management Systems
Published December 23, 2008
The data warehouse DBMS market is expanding at a record pace with new vendors, new offerings and high growth. We discuss this, the growth of appliance offerings and how data warehouse DBMS software-only vendors are responding with enhanced functionality and low-cost, market-entry solutions.

Magic Quadrant for Corporate Performance Management Suites
Published April 30, 2009

This Magic Quadrant is updated to reflect Microsoft’s recent announcements regarding PerformancePoint Server. Users should evaluate vendors carefully according to business needs and broader business intelligence and performance management strategies.